Privacy Policy | Park Plaza Animal Clinic

At Park Plaza Animal Clinic (owned and operated by Park Plaza Animal Clinic, PC), we protect the privacy of our clients and their pets. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website, use our appointment and registration forms, or communicate with us.

1. Information We Collect

Personal Information: When you fill out an appointment request, new patient registration or contact form, we collect your name, address, email address, phone numbers and details about your pets.

Pet Medical Information: Information you provide about your pet's health history is treated as confidential and used for treatment.

Usage Data: We automatically collect technical data such as your IP address, browser type, device type and pages visited through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Schedule and confirm appointments

Provide veterinary care and maintain medical records

Send reminders for vaccines, checkups and prescription refills by email or text message

Process payments and provide treatment estimates

Respond to your questions

Improve our website

Show relevant advertising to people who have visited our site

3. Tracking Technologies & Advertising

Google Analytics and Google Tag Manager: To measure website traffic and understand how visitors use the site.

Google Ads: To measure the results of our advertising.

Meta (Facebook and Instagram) Pixel: To measure social media advertising and show relevant content to previous visitors.

Cookies: Small files stored on your device that help the site work and remember your preferences.

You can control or delete cookies through your browser settings.

4. Text Messages

When you provide your phone number, you agree to receive text messages about appointments and your pet's care.

We do not sell or share your mobile number with third parties for marketing.

You can opt out of text messages at any time by replying STOP.

5. Sharing of Information

We do not sell your personal information. We share information only in these situations:

Service Providers: Companies that help us operate, including payment processors, financing partners (CareCredit, Cherry), our practice management and communication software, and outside diagnostic laboratories.

Specialist and Emergency Referrals: If your pet needs specialized or emergency care, we may share relevant records with the receiving veterinarian or hospital.

Required Reporting: We comply with mandatory reporting under Texas and federal law, including rabies vaccination and exposure reporting.

Legal Requirements: If required by law or in response to a valid legal request.

6. Your Choices

Access and Correction: Ask for a copy of the personal information we hold about you, or ask us to correct it.

Opt Out: Unsubscribe from marketing emails or texts at any time. You will still receive essential messages about your pet's care and appointments.

Cookies: Adjust your browser settings to refuse or delete cookies.

7. Medical Records

Veterinary medical records are kept for the period required by the Texas Board of Veterinary Medical Examiners. We release records to another veterinarian at your request.

8. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date at the top shows when it was last updated.

Contact Us

Park Plaza Animal Clinic, PC
1811 E Park Row Dr, Suite A
Arlington, TX 76010
Phone: (817) 277-1195
Email: parkplazaac@gmail.com